RETURNS & EXCHANGES

Easy returns within 30 days of delivery.

If your order is not quite right, we’re here to help. Suspex gladly accepts eligible returns and exchanges within 30 days of delivery.

[START A RETURN]

QUICK SUMMARY

30-DAY RETURNS

Returns and exchanges are accepted within 30 days of delivery.

EXCHANGES

Exchange an eligible item for a different size, color, or product.

RETURN FOR REFUND

Flexible refund options including store credit and original payment method.

DAMAGED/INCORRECT ITEMS

Submit a return within 30 days of delivery and receive a brand new replacement.

RETURNS

EXCHANGES

United States: Suspex covers return shipping.

International: Customer pays for return shipping. Suspex covers outbound shipping for the exchanged item.

REFUND TO ORIGINAL PAYMENT METHOD

United States
Customer pays for return shipping. A 10% restocking fee is deducted from the refund.

International
Customer pays for return shipping. A 10% restocking fee is deducted from the refund.

REFUND TO STORE CREDIT

United States
Suspex covers return shipping. Bonus refund included.

International
Customer pays for return shipping. Bonus refund included.

UNITED STATES

EXCHANGES

Need a different size, color, or item? We’ve got you.

For eligible US exchanges, Suspex covers return shipping.

REFUNDS TO ORIGINAL PAYMENT

If you prefer a refund to your original payment method, the customer is responsible for return shipping. A 10% restocking fee will be deducted from the refunded amount.

REFUNDS TO STORE CREDIT

If you choose store credit, Suspex covers return shipping. Your store credit will refunded in full including a bonus for shipping.

INTERNATIONAL

EXCHANGES

For international exchanges, the customer is responsible for return shipping. Once your return is received and approved, Suspex covers the outbound shipping cost of the exchanged item.

REFUNDS TO ORIGINAL PAYMENT

For international refunds to the original payment method, the customer is responsible for return shipping. A 10% restocking fee will be deducted from the refunded amount.

REFUNDS TO STORE CREDIT

For international returns for store credit, the customer is responsible for return shipping. Bonus refund included.