Política de reembolso

SUSPEX REFUND, RETURN & EXCHANGE POLICY

We want you to feel confident ordering from Suspex. If your order is not quite right, eligible items may be returned or exchanged within 30 days of delivery, subject to the terms below.

RETURN WINDOW

Return and exchange requests must be submitted within 30 days of the date your order was delivered.

Items returned outside of this period may not be accepted.

RETURN ELIGIBILITY

To be eligible for a return or exchange, all items must:

  • Be unworn, unwashed, and unaltered
  • Be free from visible signs of wear, stains, odors, or damage not caused in transit
  • Have all original tags attached
  • Be returned in original packaging when possible
  • Have hygienic liners fully intact where applicable

For hygiene reasons, bikinis and bodysuits should be tried on over underwear.

Suspex reserves the right to refuse a return or exchange if an item does not meet these return conditions.

UNITED STATES RETURNS & EXCHANGES

Exchanges

Eligible items may be exchanged for a different size, color, or product.

For eligible exchanges within the United States, Suspex covers the cost of return shipping.

Refunds to Original Payment Method

Customers requesting a refund to their original payment method are responsible for return shipping costs.

A 15% restocking fee will be deducted from the refunded amount.

Refunds to Store Credit

Customers who choose a refund in the form of store credit will receive covered return shipping from Suspex.

Store credit will be issued for the full eligible return value, including the applicable shipping bonus offered through our returns portal.

INTERNATIONAL RETURNS & EXCHANGES

Exchanges

International customers are responsible for the cost of shipping the returned item to Suspex.

Once the return has been received, inspected, and approved, Suspex will cover the outbound shipping cost of the replacement item.

Refunds to Original Payment Method

International customers requesting a refund to their original payment method are responsible for return shipping costs.

A 15% restocking fee will be deducted from the refunded amount.

Refunds to Store Credit

International customers returning an eligible item for store credit are responsible for return shipping costs.

Eligible store-credit returns include the applicable bonus offered through our returns portal.

FINAL SALE ITEMS

Items marked "Final Sale" are not eligible for return or refund.

If inventory permits, Final Sale items may be eligible for a size exchange only.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged in transit or an incorrect item, please submit a return request within 30 days of delivery.

Once the issue has been verified, Suspex will provide a replacement for the affected item in accordance with our return and replacement procedures.

EUROPEAN UNION RIGHT OF WITHDRAWAL

If your order is delivered to a country within the European Union, you may also have a statutory right to withdraw from your purchase within 14 days after receiving your order, subject to applicable consumer protection laws.

If Suspex provides a longer withdrawal period through this policy, the longer applicable period will continue to apply.

Unless otherwise required by applicable law, the customer is responsible for return shipping costs associated with exercising the right of withdrawal.

Returned items must meet applicable return eligibility requirements, except where those requirements would limit rights that cannot legally be excluded under applicable consumer protection law.

RETURN INSPECTION

All returned items are subject to inspection.

Returns that show signs of wear, washing, alteration, stains, odors, removed or reattached hygienic liners, missing tags, or other conditions that make the item ineligible for return may be refused.

REFUND PROCESSING

Once your return has been received and approved, your refund or store credit will be processed according to the return method selected.

Refunds issued to the original payment method will be sent to the original payment method used to place the order, less any applicable restocking fee.

Processing times after a refund is issued may vary depending on your bank or payment provider.

RETURN SHIPPING

Return shipping responsibilities depend on the return type and destination:

  • US exchange: Return shipping covered by Suspex
  • US refund to original payment method: Return shipping paid by customer
  • US refund to store credit: Return shipping covered by Suspex
  • International exchange: Return shipping paid by customer; Suspex covers outbound shipping for the approved exchanged item
  • International refund to original payment method: Return shipping paid by customer
  • International refund to store credit: Return shipping paid by customer

Original shipping charges are not addressed by this policy unless otherwise stated or required by applicable law.

STARTING A RETURN

All return and exchange requests should be submitted through the Suspex Returns Portal.

Submitting a return request does not automatically guarantee approval. Returned merchandise must meet the eligibility requirements described in this policy.

Suspex reserves the right to refuse returns that do not comply with this policy, subject to applicable consumer protection laws.